Wednesday, 15 February 2012

Terminus Hopping and Country Hopping

Picture the scene: It’s a Friday morning at a main line rail station, and the platform is full of expectant travellers waiting for the 0845 InterCity departure, reassured by the screens showing it is on time. But 0845 comes and goes, no sign of any train, nor any explanation of a delay. 0850 approaches and the screens stubbornly maintain the fiction of “0845 on time”. The crowd grows restless; a few sullen looking platform staff stroll up and down but don’t engage with anyone. 0855 comes and goes and still no train.

Finally at 0857, a train appears and the grateful throng swarms aboard, so pleased to be on their way that they disregard the faded, tatty interior. Departure in the end is 14 minutes late, with the screens outside still insisting that we are on time. The announcement from the train manager welcomes us aboard but makes no reference to the delay.

Many cynics would identify this as a familiar scene from stations the length and breadth of the British rail network, unlike our continental neighbours who – they assure us – routinely achieve perfection in the delivery of public transport.

But this scene was played out in Amsterdam Centraal Station, and the train was no insignificant backwater branch line, but a flagship InterCity Benelux express to Rotterdam, Antwerp and Brussels. The coaches had no further to come than from the carriage sidings a mile or so to the east.

I was already cross with Nederlandse Spoorwegen - the main Dutch rail operator. My previous trips had encouraged me to place them on a pedestal of excellence, and among their many perceived attributes was a virtually endless supply of trains between Amsterdam Centraal and Schiphol, so that in order to be at the airport by 9am to meet my friends, I could expect to present myself at the station by 0830 and enjoy a choice of departures for the fifteen minute journey.

I was also cross with myself. I had been running ahead of schedule, but while crossing the tram tracks to reach the station I had noticed a tram with the linguistically confusing destination of “Sorry Geen Dienst” – literally “Sorry Not in Service”, but why with the word “sorry” in English? So obsessed was I with capturing a picture of this destination that I had wasted a good ten minutes chasing two separate trams through the snow, only to fail in both cases to achieve my objective.

It was therefore heading for 0825 when I marched into the station and was aghast to learn that the next train to the airport was not for twenty minutes, and certainly would not have me there by nine. I whiled away a few minutes with a bonus visit to the Secret Bus Station, but soon enough found myself on the platform waiting for the elusive 0845.

My colleagues had texted me to let me know they had landed, and given that I am generally seen as being the most well organised of the trio – a concept that would make my true work colleagues fall about with laughter – I was concerned that my credibility would plunge right at the outset, if I was not there to greet them as they emerged from customs.

Eventually underway on the late running 0845, I felt a bit self-conscious to be travelling such a short distance surrounded by all these international travellers, apparently settled in for the three hour trip to the Belgian capital. It seemed like cheating to get off the Benelux Express at the very first stop, and I almost felt like apologising as I got up to wait by the door. I had little to fear – seconds later the vast majority of my fellow passengers got up too, and I estimate that around 70% of passengers on the InterCity to Brussels travelled no further than the suburbs of Amsterdam!

I sprinted up the steps to the airport terminal and hurried to International Arrivals, reaching the exit barrier at exactly the same moment as my colleagues. Doing my best to display an air of nonchalance, keen to convey the illusion that I had enjoyed a relaxed trip to the airport and a leisurely wait for their arrival, we set off back to the station concourse that I had passed through in a blur, just seconds earlier.

Now my colleagues – both experienced bus industry professionals – are really good company for this kind of trip, equally good at providing market leading bus services back home and well ahead of the game in the field of smart ticketing solutions, but only one had remembered to bring his OV-Chipkaart, that essential tool for anyone seeking to drift aimlessly around the Dutch transport system. Our attempts to buy a new card from NS’s slightly truculent self-service machines failed, but luckily a short queue at the ticket counter took us quickly to an extremely jolly and helpful ticket clerk, and in no time at all the three of us were armed and ready for action.

We were now officially at large, and ready to tackle our two missions of the day – in order of importance, uitsmijters and Maastricht!

The uitsmijter had been one of the most exciting discoveries of our previous Dutch tour. While the ingredients may seem unremarkable in their own right, the particular combination of ham, cheese, fried eggs and bread, cooked together to make an uitsmijter, makes for a mouthwatering breakfast proposition. And since this was to be our only morning in the Netherlands, we could not let it pass without an uitsmijter stop.

Breakfast notwithstanding, our main destination for the day was the town of Maastricht. This community occupies a very unusual geographic position, at the foot of a narrow strip of land dangling precariously from the rest of Holland, hemmed in at close quarters by Belgium and Germany. I had always been curious to visit, imagining a fascinating mix of international cultures.

It is also fascinating for being the home of Maastricht Upper Area Control Centre – an air traffic control centre managing the flow of aircraft through the Single European Sky, and therefore an object of great interest to me given my little known but worryingly geekish obsession with air traffic control. Sadly, my colleagues fail to share this particular interest, so the delights of MUAC would not be on the agenda for this trip and will have to be left for another day (any suitably connected readers of this blog are – of course – entirely welcome to invite me for a tour of this, or indeed any other, ATC facility should they feel inclined to do so!)

The railway line from Schiphol to Maastricht passes through the cities of Utrecht, ‘s-Hertogenbosch and Eindhoven. The first and last of these had been ticked off on our previous trip, but having avoided the middle option last time on the basis of it being unpronounceable, we could no longer suppress our curiosity and ‘s-Hertogenbosch became the nominated destination for uitsmijter consumption.

It is a curious feature of the Amsterdam region, that the location and status of Schiphol Airport as a world gateway, and the belt of corporate office parks around the southern ring, means that the rail network is at least as well orientated for orbital trips around the south of the city as it is for trips to and from the city centre, and a huge volume of trains from all parts of the country reach Schiphol without ever passing through the city centre at all. One such train whisked us from Schiphol to Utrecht in barely half an hour and within six minutes a cross-platform connection saw us making rapid onward progress.

Den Bosch – as we were relieved to discover it is colloquially known – is reportedly a very attractive walled city with a strong mediaeval heritage, but I am unable to confirm this as our interest was confined purely to the pursuit of uitsmijters and buses. The station itself presents an unusual contrast, with very traditional-looking platform canopies contrasting with a much more recently developed station square.

The square offered the choice of two apparently suitable venues for our uitsmijter stop. We marched into the first of these, changed our table three times, eventually arranged ourselves and all our stuff around a big corner table and then discovered the kitchen didn’t open for another hour! The second establishment proved more welcoming and in the perfect location, providing us with the ideal of a traditional Dutch breakfast from a vantage point overlooking the bus station.

We quickly decided that bus operations in the area were divided between Arriva and Veolia and my camera-happy companions set off on their habitual breakneck run round the square, photographing everything with six wheels and windows. I confined my pictorial efforts to this interesting contrast of destinations, which hopefully is not a commentary on the state of the two companies..!

...and finally a chance to capture what had eluded me in Amsterdam, the curious bilingual apology...

In the same spirit, I am minded to reprogramme Velvet destinations to show “Entschuldigung, not in service” or “Désolé, private charter”, except of course that I won’t because I don’t believe in the whole patronising insincere concept of the bus being sorry. It’s not in service, deal with it!

Back on the train after an enjoyable hour, we eventually made it to our main destination for the day, Maastricht. This wasn’t to be our overnight stop – surprisingly given the city’s location it takes quite a long time to head east by public transport into Germany and we didn’t want to waste too much time on the Saturday morning, so our hotel accommodation was booked over the border in Aachen. But Maastricht was the main town of interest and we intended to carry out a detailed exploration – which in our case meant spending more than an hour there!

Initial signs were very unpromising. Despite the attraction of a modest bus station directly outside the railway station – a normal feature of Dutch towns – the immediate vicinity of the station appeared pretty run down and undistinguished. Furthermore, if we wished to proceed by train to Aachen this would involve catching a Veolia service to Heerlen and changing there. The only problem was that – according to the departure screens – all the trains to Heerlen were cancelled!

A brief raid on the Veolia enquiry office opposite the station and perusal of the timetable boards revealed that we had another option to travel to Aachen – Veolia bus number 50 – running every fifteen minutes with a journey time of an hour, so the absence of trains stopped being an issue.

Although the unimpressive surroundings of the railway station caused us briefly to ponder the notion of getting straight out of town, we decided to persevere, and the best thing to do was to jump on a bus and go somewhere. The beauty of OV-Chipkaart is that you don’t have to decide anything in advance – you just touch your smartcard on the reader when you board the bus and touch off when you decide you’ve had enough, and the smartcard reader does the rest.

So we decided to indulge in the bus geek sport of ‘terminus hopping’. This is a game that involves catching a bus route to the outer terminus, walking to the terminus of the nearest adjacent route, catching the bus back into town and then – if time and enthusiasm permits – repeating the process ad nauseam. That way you can cover an entire network without every retracing your steps.

Successful terminus hopping requires a map, a certain amount of intuition and a certain amount of luck. You have to be able to work out from the map when a road is really a road, whether you’ll be able to cross a river at a particular point and whether indeed the buses stop where they say they do.

In previous jobs I have carried out professional terminus hopping as part of my work, and I well remember in the French town of Quimper presenting myself at the rural outer terminus of one of the town routes, in an unlikely location where the driver had clearly never encountered a passenger before – especially not one covered head to toe in mud because I’d had to trudge across a field because there wasn’t a road where the map said there would be one, and needless to say I had managed to fall over. I seem to remember I also had a migraine. Nevertheless, I wiped some mud from my face, looked the driver in the eye, wished him a cheery “bonjour”, stamped my ticket in the validator and sat down. Unabashed, the driver raised an eyebrow, and with a true gallic shrug threw the bus into gear and off we went.

We didn’t have time to cover the whole of the Maastricht network but terminus hopping is a great way to get to see quite a lot of a town very quickly. Based mainly on the fact that it was there loading, we elected to catch a 3 to its western terminus at Wolder, walk to the terminus of the 5 and 6 at Daalhof and return to the city centre from there.

Our decision to persevere with Maastricht was rewarded almost as soon as we turned the corner from the railway station and set forth across the wide and majestic River Maas, then wound our way through the very picturesque city centre, through narrow cobbled streets and big elegant squares.

The 3 turned out to be quite an upmarket route – though busy – with the city centre soon giving way to the university, and relatively upscale housing all the way to the terminus. On arrival at the terminus, my colleagues did their usual trick of running like loons to the other side of the road to take pictures of the bus before it left to go back to town, while I plotted our route across the river to the next terminus – a route that took us within quarter of a mile of the Belgian border.

As we approached the Daalhof terminus, a 5 pulled into the stop and my colleagues once again scared the driver by taking photos of his bus from every conceivable angle before we set off. This route was much more reminiscent of what we in this country would call “good bus territory”, with block after block of high density housing and flats, and provided a complete contrast to the 3. As we approached the centre we could increasingly detect evidence of where tram tracks must have previously been located.

Alighting in the Market Square – sadly ruined, I felt, by the presence of a market – we retired to a bar for our first beer of the day. Challenged to come up with Dutch beer, the waitress failed but did manage to produce a Belgian beer that slightly oddly came with a lump of cheese each! Subsequent research has revealed that this is a fairly normal thing in Belgium, so the fact that we were in Holland gives me sufficient proof that Maastricht is indeed a truly international multicultural city!

My hypothesis having been proven correct, our work in the Netherlands was done and it was time to go to Germany. Arrival back at the station revealed that the trains to Heerlen were now running again, but by that time we had decided to take the bus, and were soon on our way on the 50.

This, like our journey on the 5, was operated by a VDL Ambassador, very much a ubiquitous Dutch bus coming from the DAF stable. At home I am increasingly unimpressed by the fragile, lightweight products such as the Dennis Dart and by the time we were on the 50 I had resolved that from now on I will only ever buy heavyweight vehicles that have that solid, robust, reassuring feel of the vehicles we used during our travels.

An effortless hour later and we were in Aachen. Most West European countries don’t really do borders, and to many Brits it would be quite an alien notion that a bus from one country could routinely travel to another country, on a normal stopping service every fifteen minutes without there being any evidence of a border having been crossed other than a change in the registration plates of the passing cars.

It’s not just a Schengen thing either – on a recent journey from Switzerland to Italy on a local mountain train, the only evidence of being in a different country was the presence of Italian flags rather than Swiss flags on the station building.

So here’s the evidence of a Dutch bus stopped at Aachen railway station, with the traditional “H” sign of the standard German bus stop. Being around 5pm it was picking up a very heavy load for its return journey, implying that there is nothing at all untoward about living in Holland, working in Germany and commuting across the border every morning and evening.

Having dumped our bags at our hotel, we went off to explore Aachen. During our journey across the non-existent border, it had been snowing with increasing intensity and there was plenty of snow and ice underfoot as we wandered through the city centre. Needless to say everything was carrying on as normal, and the evening rush hour was well underway.

After a long walk round the ring road we eventually found the travel office of the local bus operator ASEAG, where the customer service staff revealed to me that we had to pay for a map of the network – an unbelievable concept!

One Euro lighter, and with a map that required most of the office floor space to unfold, we decided we had time for one more terminus hop before dinner. To our immense excitement we had seen double articulated Citaros, and we decided to ride one on the 5 from the bus station (Bushof) to the outer terminus at Brand Schulzentrum.

This trip yielded the first of several grumpy bus drivers. He had just taken over the bus from one of his colleagues, and we boarded with me at the front of the line clutching our money. We then had to wait while he pointedly adjusted everything in his cab that he could possibly adjust, all the while avoiding any eye contact or acknowledgement of me, despite being stood right next to him. The seat went up, down and back up again; then forward then back; the steering wheel was taken through all its available planes of motion; both mirrors were adjusted; the ticket machine was programmed at length.

Eventually the activity stopped and the driver just sat there looking straight ahead. I took this as my cue to speak. I asked for three singles. The driver interrogated me about where we were going without once making eye contact, didn’t tell me the price and just waited for me to put the money down. Luckily I had worked it out while we were waiting, but the ignorance was breathtaking. The tickets were issued without a further word and we were off on the long walk to the back of the three-piece bus.

By now it was completely dark and we had no idea where we were, we were just enjoying being on the back seat of a bus that seemed to stretch most of the way to the terminus without even moving. Once the standing load had subsided we got the map out – an activity that required two of us to sit in opposite window seats and hold the map outstretched between us – and kept track of where we were.

Luckily it is standard in Holland and Germany for buses to have “next stop” screens – surely the “must have” accessory for British operators for the future and we managed to keep track by following the stops on the map.

On arrival at Brand we slithered through the snow and ice to the main road, where a 35 duly turned up with just a normal articulated Citaro to take us the direct route back to the city centre. Such a contrast with the driver – we had a very helpful (if rather gruff) female, and she was very concerned to know if we would be travelling back on the bus, in which case she would have sold us a mini group ticket – which is what we should have been advised to do on the outbound 5.

Despite the upturn in customer service, there was no sentiment. On arrival back at Bushof there was a driver change, and she was off the bus and gone virtually before any passenger had even set foot on the pavement!

A leisurely walk through the old town centre eventually brought us to the Rose am Dom restaurant, which proved to be uninspiring. The now familiar Germanic abruptness was much in evidence here too – we had made the fatal mistake of putting the cameras and a couple of timetable leaflets on the table, to be greeted with the stern reprimand “you will clear now” as the waitress arrived with the food.

By the time we were walking back to the hotel the temperature had dropped to around -10 degrees and shortly after I got into my room it started snowing very heavily, huge snowflakes that were clearly settling thickly on every visible surface. My excitement at being in a country I love was tempered with the nagging concern of whether we’d be able to get out of there in the morning!


  1. “Sorry Geen Dienst” – literally “Sorry Not in Service”, but why with the word “sorry” in English?

    It's surprising how many English words are also Dutch words, or should that be the other way round? For example best, mast, lip, over, bed, stop, park, in, buoy, dune, pen etc. Did you know that the English word 'geek' is derived from the Dutch word 'gek' meaning ... not sure how to put this .... mad or crazy, but in a nice way :-)

    Now you've discovered uitsmijters you must try another Dutch breakfast delicacy, gerookt paardevlees on bread. It's finely sliced smoked horse meat and very delicious.

  2. I feel infinitely more relaxed about being a geek at large in Holland, knowing that it's their fault for inventing the word!

  3. It's very common to have such "rude" drivers in Germany. What is rude to us is pretty normal there. One of our drivers used to drive buses in Germany for a few years back in the 70s; it's common practice to not speak to or make any contact whatsoever with boarding customers. He can't even speak any German, and never has!

  4. Nice to read about your exploits Phil, and great to see that someone shares my view about the 'sorry not in service' thing - it implies that the operator has something to apologise for and has done something wrong.

    I prefer 'Not in Service, Stand Clear'

  5. "It’s not just a Schengen thing either – on a recent journey from Switzerland to Italy on a local mountain train, the only evidence of being in a different country was the presence of Italian flags rather than Swiss flags on the station building."

    Switzerland, while not in the EU, *is* in Schengen.


  6. Thanks Neil - I really should have known that! Interestingly, on my return across the border on a long distance express, the border checks were very vigorous including the use of sniffer dogs - a complete contrast from the relaxed pace of life on the local!

  7. If you are looking for interesting things to put on your destination displays why not the one that I saw in Switzerland a few years ago. Buses on layover had the German word Pause plus an animated image of a steaming cup, all on dot matrix, of course. I think the good burghers of Eastleigh would be able to get the message on that one without too much trouble.

  8. Yes that's quite a common one in the German-speaking world - saw one such in Hildesheim on this trip. Might try it some time!

  9. yorkshireman said

    "Nice to read about your exploits Phil, and great to see that someone shares my view about the 'sorry not in service' thing - it implies that the operator has something to apologise for and has done something wrong."

    'Sorry' isn't necessarily an apology, it can (as in this case) be an expression of regret that (e.g.) a service cannot be provided to an intending customer. I sometimes have to say something similar to potential customers who want a product that I am no longer able to supply - and since I am missing out on potential revenue, I am genuinely 'sorry' about that!

  10. I recently discovered a local bus route that crosses not just one but two borders in a 40-minute journey. Neither terminus of Liechtenstein Bus route 13 is in Liechtenstein itself - at one end (Feldkirch) it is in Austria, while the other end of the route (Buchs) is in Switzerland.

    I believe there are also some journeys on route 11 which run through from Feldkirch to Sargans, thus also linking Switzerland with Austria via Liechtenstein.

  11. That definitely sounds like it's worth a trip! Just for the novelty value of being able to say you've "done" Liechtenstein without actually getting off the bus!

  12. In the same area, there is a day ticket valid in three countries. The EuRegioKarte Bodensee covers bus, rail and ferry in and around Bodensee (Lake Constance). The lake is bordered by Germany, Switzerland and Austria.